These general conditions govern purchases made on the Fauniverse website.

By placing an order on our online store, the customer declares to have read and accepted these conditions.

The customer can select desired products, add them to the cart, and complete the purchase by entering the requested data.

Before final order confirmation, the customer can review and modify the entered data.

The contract is considered concluded when Fauniverse confirms the order via email.

All prices indicated on the site are expressed in euros.

Shipping costs are indicated during checkout before order confirmation.

Shipping is free for orders over €49, unless different promotions or conditions are indicated on the site.

Fauniverse ships orders through reliable couriers, including Poste Italiane, InPost, GLS, and BRT Bartolini.

Estimated delivery times are generally 3-7 working days.

Times may vary based on product availability, destination, periods of high demand, or any courier delays.

After shipping, the customer will receive useful information to track the order.

Products remain the property of Fauniverse until full payment of the order.

The consumer customer has the right to withdraw from the purchase within 14 days of receiving the product, as provided by current regulations.

To exercise the right of withdrawal, the customer can contact Fauniverse via email or WhatsApp.

Products must be returned intact, unused, and, where possible, in their original packaging.

Some sealed, customized, or hygienically sensitive products that cannot be returned after opening may be excluded from the right of withdrawal.

Purchased products are covered by statutory warranties.

In case of a damaged, defective, or incorrect product, the customer is invited to promptly contact customer service.

Fauniverse is not responsible for any damages resulting from improper use of the products.

Fauniverse accepts payment methods available at checkout, including credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and other supported systems.

Any discount codes must be entered before order confirmation.

The order summary shows products, prices, any discounts, shipping, and the total amount to be paid.

Fauniverse processes customer personal data in compliance with current privacy regulations.

Data is used to manage orders, payments, shipments, customer support, and administrative obligations.

For more information, the customer can consult the site's Privacy Policy.

The customer may receive communications related to orders placed.

Promotional communications are sent only in cases permitted by law or with the customer's prior consent.

The customer can unsubscribe from promotional communications at any time.

Store Name: Fauniverse

Email: info@fauniverse.it

WhatsApp: +39 351 586 5135

Website: www.fauniverse.it

For information on orders, shipments, returns, payments, or products, you can contact Fauniverse:

Email: info@fauniverse.it

WhatsApp: +39 351 586 5135